Over 20 years providing excellent customer service, resolving the needs and concerns of customers, building my company's business and dedicated to quality.

Office Administration    Customer Service   Records Management

Detail Orientated            Team Player             Self Starter

Conflict Resolution        Quality Analyst       Order/Inventory

1996-2013UPS                                     1-800-367-5690

Quality Measurement  Rep

Develop Databases and Monitor Customer Service Training.

Audit forms and predict trends.

Suggest new training policies and Job Aid Updates.

2014-2015                      Enerbank USA             1-801-478-2070

Customer Service Rep

Taking inbound Customer Service calls.

Faxing and mailing reports.

Posting payments.

Electronic filing.

2013-2014                     Brahma Group Inc.      1-801-521-5200

Admin/ Document Control

Laydown yard and QA/QC

Data entry, report generating.

Office support for Tonopah, Nv.

1996-2013UPS                                     1-800-367-5690

Quality Measurement  Rep

Develop Databases and Monitor Customer Service Training.

Audit forms and predict trends.

Suggest new training policies and Job Aid Updates.

1993-1996UPS

Customer Service Rep

Take Inbound calls from customers.

Troubleshoot billing and service failures.

Educate customers about company services and policies.

1982-1993Skippers

Assistant Manager

Bookkeeping, Inventory

Food Prep. Cooking and Serving

Hiring employees

Cashiering

Creating landscaping solutions and implementing them for friends and co-workers for the past 20 years.

Bingham High School                GED                                         1980

Morris School of Travel              Certification                             1989

All Microsoft Office Software, Typing speed 65, 1040 kph, Excellent written and verbal communication skills.